Thank you for stopping by my little corner of the Caring Community!
My products are handmade and/or upcycled. I have a studio detached from my home where I do most of my work. See my shop description for more about me.
Please know I recycle as much as I can, including boxes, so you may see tale tale signs of that. Rest assured, I am quite skilled at rebuilding secure boxes to fit your item.
I will send you a tracking number.
I cannot control the delivery company once they have your package. If there is an issue with your package once it is shipped, please contact me and we will work to resolve the issue.
If you are unhappy with your item, please reach out to me and we can discuss how to make it right.
Returns: I do not typically accept returns. If there is something you’re not happy with, please message me to discuss.
For custom orders, I send photos of items prior to shipping for final approval and to be sure it is what you’re expecting. I do not do this for listed items, as photos are included in the listing. If you have questions, please contact me prior to purchase.
Please remember there are color differences on screens, and I am not responsible for those differences.
If you are ordering a custom item, I ask a lot of questions in order to be sure I match your idea the best I can. Therefore, it is very important that you keep tabs on your email or conversations through Goimagine so you can answer my questions in a timely manner. I will wait 24 hours, then make a decision based on what information I do have.
Regarding mugs: I do not use vinyl on my mugs. They are dishwasher safe, but handwashing is recommended. If you use a water softener such as vinegar, your design might fade a bit, so handwashing is strongly encouraged.
Regarding RESIN work:
Resin work is incredibly fluid and no two pieces will look identical. For custom orders, if I send proofs during the process, or when an item is complete, and you approve it, there will be no revisions or return.
I have a professional studio, including a sealed curing cabinet and air extraction system. Sometimes a rogue piece of dust will settle into your resin. Please see this as a reminder that you supported a handmade business.If you're concerned about this, please contact me and for more detailed photos.
Please note, if you have asked me to replicate a previously made piece of mine, I will do the best I can, but it is impossible to have an exact replica. I mix colors for each project, so even those will vary.
I support other makers and will not copy their work. If you see a style you like, please submit three or four variations and we can use them as inspiration to design your own unique piece.
I look forward to working with you on a project you’ll enjoy for years to come!